Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 23 to 27.

The invention of the mobile phone has undoubtedly revolutionized the way people communicate and influenced every aspect of our lives. The issue is whether this technological innovation has done more harm than good.

In order to (23)................... the question, we must first turn to the type of consumer. Presumably, most  parents buy mobile phones for their teenagers to track their whereabouts and ensure their safety. We can also assume that most teenagers want mobile phones to avoid missing out (24)..................social contact. In this context, the advantages are clear. However, we cannot deny the fact that text messages have been  used by bullies to intimidate fellow students. There is also (25)..................evidence that texting has affected literacy skills.

The ubiquitous use of the mobile phone has, (26)..................question, affected adult consumers, too. What employee, on the way home from work, would be reluctant to answer a call from their boss? Apparently, only 18% of us, according to a recent survey, are willing to switch off our mobile phones once we've left the office.

Admittedly, mobile phones can be intrusive but there are obvious benefits to possessing one. Personally speaking, they are invaluable when it comes to making social or business arrangements at  short (27)................... According to a recent survey, they also provide their owners with a sense of security in emergency situations.

In conclusion, mobile phones do have their drawbacks, but these are outweighed by the benefits. I would argue that it is not the tool that chooses its purpose, but the user.

(23)......................

• A. 
  answer
• B. 
  address
• C. 
  remedy
• D. 
  put right